products sold on the site are subjected to a return policy that is within 5 (five ) calendar days of the date of delivery as long as products are in the original packaging, and original condition when purchased and received except in cases a product is counterfeit or defective and/ or materially different from the one ordered by customer.
Easy and flexible returns. You can easily return the products matching the following criteria’s, we will take care of the return shipping cost
- Dead on arrival
- Damage on arrival
- Wrong product
- Wrong size
How the return policy does works…?
Call or mail our support team
Schedule a pick up
Our pick up boy will be there in your door step to collect the box as per your schedule
Return the item
Pack the item in its original state and packaging hand over the package to our pick up representative
Answer for frequently asked questions
When are ‘returns’ not possible?
There are a few certain situations where it is difficult for us to support returns:
- Return request is made outside the specified time frame, of 5 days from delivery.
- Product is used, damaged, or is not in the same condition as you received it.
- Specific categories like inner wear, lingerie, socks and clothing freebies etc.
- Defective products which are covered under the manufacturer's warranty.
- Any consumable item which has been used or installed
- Products with tampered or missing serial numbers.
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- Fragile items, hygiene related items.
what are the items that cannot be returned?
The items that cannot be returned are:
Clearance items clearly marked as such and displaying a no-return policy
When the offer notes states so specifically are items that cannot be returned.
Items that fall into the below product types-
- Music Albums
- Beauty & Fragrances
I paid through cash on delivery, how will i receive a refund for my item?
If you have paid through cash on delivery (cod), the money would be refunded in the form of shopallitems.com. credit and will be credited to your shopallitems.com. wallet balance. From your shopallitems.com. wallet balance, you can either easily make new purchases on shopallitems.com. or we will transfer the amount to the bank account details provided by the customer through mail or website